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DELIVERY/SHIPPING POLICY
Mid Atlantic Distribution ships safe and secure via Ground, USPS and LTL inside of the contiguous USA within 24-48 hours of receiving payment.. For non-contiguous USA, please contact us via phone or email for a shipping quote. Note: international orders must provide shipping arrangements.
All shipment dates are approximate. We are not responsible for delivery delays. Please reach out if you have any questions or concerns after your order has.
WARRANTY AND RETURNS
For all returns made with Mid Atlantic Distribution Inc., please reach out to a Customer Service Representative in our Returns Department in order to initiate the returns process. You may contact us via email at sales@midatlanticdistribution.com or by phone at 1 (866) 818-9598. Returns are subject to case-by-case exceptions. Any defective/damaged items may be returned within 14 days of the delivery date, as indicated by your tracking information. Our 14-Day Return Policy applies to manufacturing defects ONLY. Once past the 14 day return window, you will need to contact the product manufacturer for your product return or replacement. Please be advised that any items that are returned without the Returns Process being properly initiated, or that are outside the 14-day window are subject to a return cancellation and you may receive partial or no credit for these goods. Completion of the returns procedure and any shipping costs incurred in returning a product are the sole responsibility of the customer.
All Returns must include full original packaging, all accessories, manuals, warranty cards, and any additional coils and replacement pods.
The following examples are NOT included in the warranty:
- Batteries that have been dropped or separated.
- Wires, or extra pieces that have become exposed.
- Batteries that break inside a pocket, purse, bag, etc.
- Batteries that have been exposed to water.
- Any defects that are not covered under original product warranty.
- Bent, defective atomizers.
- Damage to products due to user negligence, abuse, etc.
Per rules and regulations, we have a NO RETURN Policy for all E-Liquids, E-Liquid Pods, Disposables, Coils, and Replacement Pods. All sales on E-liquids, E-Liquid Pods, Coils, and Replacement Pods are FINAL, without exception. Upon receipt of a returned item, our returns department will inspect and test every product. If found defective, we will then issue a store credit or replacement product, depending on the preferred method resolution by the customer. However, if a replacement device is not available, Mid Atlantic Distribution Inc. reserves the right to issue a store credit for the item(s).
PRIVACY POLICY
Mid Atlantic Distribution will never share or sell your information with any third party. Your name, email, phone and address will be used solely for order-related communication and shipments. We cannot accept over-the-phone payments, a copy of our Credit Card Authorization for is linked for your convenience.
We only offer goods to other businesses, as all products are listed at wholesale prices. In order to be approved for a Wholesale Account you must provide us with a copy of your PACT ACT required documents.
For a Copy of our Credit Card Authorization Form, Please visit the Link Provided Below:
Credit Card Authorization Form
MID ATLANTIC DISTRIBUTION WILL NOT SHIP GOODS WITHOUT CONFIRMATION OF VALID BUSINESS TAX ID
